Marketing Services Agreement for Prestige Leads

Prestige Creative LLC (DBA Prestige Leads)

Last Updated: November 21, 2025

MARKETING SERVICES AGREEMENT

This Marketing Services Agreement (“Agreement”) is entered into by and between:

Prestige Creative LLC, doing business as Prestige Leads

8 The Green

Dover, DE 19901

(“Company,” “We,” “Us,” or “Our”)

and

You, the individual or business completing the onboarding form, submitting payment, or otherwise engaging Our services (“Client,” “You,” or “Your”).

By checking the acceptance box, submitting payment, or using Our services, You agree to be bound by this Agreement.

1. Scope of Services

Prestige Leads provides marketing and advertising management services, including:

Digital advertising setup and optimization

Lead generation campaign creation

Targeting strategy and support

Creative, copy, and technical setup

System routing and workflow integrations

We will make reasonable and professional efforts to maintain optimal performance.

However:

All campaign performance is ultimately controlled by the advertising platform’s algorithm, AI systems, learning phases, market conditions, user behavior, and external factors outside Our control.

Therefore, no performance or outcome can be guaranteed.

2. Management Fees

Management fees are variable and may change depending on Client needs, workload, and campaign structure.

Fees may increase or decrease; notice will be provided for the next billing cycle.

Management fees are non-refundable, regardless of performance or cancellation.

Management fees compensate Us for work performed, access to tools and software, consulting and administrative labor, and all related operational costs. They are not tied to lead volume, performance, or results.

3. Ad Spend & Payment Timing

Ad spend is billed separately from management fees.

Ad spend amounts may vary weekly or monthly at Client discretion.

If the Client chooses weekly ad spend funding:

If a payment is missed or late, the campaign will be paused immediately.

Once paused, campaigns may re-enter the learning phase when restarted.

Performance during or after learning phases may be unstable or weaker — this is controlled by the platform, not Us.

Prestige Leads is NOT responsible for:

Drops in performance caused by late funding

Increases in CPL caused by restarts

Delivery issues due to inconsistent budget

Algorithm resets or market fluctuations

Learning-phase volatility

4. No Guarantees or Performance Promises

The Client acknowledges and agrees that the Company does not guarantee:

Lead volume

Lead quality

Cost per lead

Appointments

Sales

Conversion rates

ROI

Campaign consistency

Profit

Any other business or financial result

Any examples, case studies, past performance, or projections are illustrative only and not promises or warranties.

The Client assumes all performance risk.

5. Client Responsibilities

The Client agrees to:

Provide accurate business information

Fund ad spend on time

Respond promptly to leads

Follow all legal and compliance requirements

Maintain TCPA and DNC compliance

Handle all follow-up, appointment, and sales activities

Use lead data responsibly

Maintain professional communication

Prestige Leads is not responsible for:

Lead follow-up

Lead conversion

Appointment setting

Close rate

CRM performance

Internal operational mistakes

Sales process or outcomes

Once delivered, leads are 100% the Client’s sole responsibility.

6. No Refunds & No Chargebacks

All payments are final and non-refundable, including partial months or early cancellation.

No refunds will be issued for poor results, performance concerns, platform issues, or dissatisfaction.

Chargebacks are strictly prohibited.

If a chargeback is attempted:

Services will terminate immediately

This Agreement will be submitted as evidence

The Company may pursue recovery of chargeback fees and outstanding balances

7. Client Strategy Changes & Responsibility

If the Client chooses to:

Reject suggested or advised budgets, even when suggested verbally, in writing, or implied through platform best-practices

Start late in the month

Pause or restart campaigns

Change targeting, placements, or states

Request campaign structure outside best practices

Underfund campaigns

Split budgets unnecessarily

…then the Client assumes full responsibility for resulting performance issues.

Starting or restarting campaigns late in the month may reduce results — the Client remains responsible for the full month’s management fee.

8. Cancellation

The Client may cancel at any time.

Cancellation applies only to future billing periods.

The current billing cycle remains fully owed and non-refundable.

If the Client cancels mid-month and returns later that month, they may resume service only if the month’s fee was already paid.

If the Company terminates for non-violative reasons, remaining ad spend will continue running until exhausted.

9. Lead Submission, Duplication, and Delivery Timing

The Client acknowledges:

Consumers may fill out multiple forms across platforms.

Deduplication may not detect every duplicate.

The Company is not responsible for duplicates caused by the consumer.

The Company is not obligated to enable deduplication or guarantee it.

The Company does not guarantee instant or real-time lead delivery.

Lead delivery may be delayed due to third-party software or platform behavior.

Duplicate leads or delayed delivery do not qualify for refunds or credits.

10. Lead Ownership, Sharing, and Compliance

10.1 No Resale

Leads may not be sold, resold, licensed, transferred, or distributed to third parties for profit under any circumstances.

10.2 Client Responsible for All Sharing Consequences

If the Client shares a lead with another agent, contractor, team member, or associate:

The Client assumes full legal responsibility for any compliance violations.

The Company is not liable for TCPA, DNC, or regulatory issues arising from shared leads.

10.3 No Campaign Abuse

Clients may NOT:

Share campaigns

Split campaigns between more agents than authorized

Add unauthorized agents to campaigns

Use systems in a way that manipulates the 1:1 nature of lead distribution

Unauthorized sharing or abuse may result in termination.

11. Abuse, Manipulation, and Campaign Access Violations

11.1 Campaign Allocation Integrity

If a campaign is configured for a maximum number of participants (e.g., 1 or 2), the Client may not add additional participants.

If the Client violates this:

The Company may bill additional fees per added participant, or

Immediately terminate service at its discretion.

For the purposes of this Agreement, “participant” includes any agent, assistant, contractor, downline, associate, employee, or individual accessing or acting on campaign leads.

11.2 Termination for Abuse

The Company may terminate immediately and without refund for:

Lead reselling

Unauthorized lead sharing

Campaign manipulation

Fraud

Misrepresentation

Violation of allocation limits

Illegal or abusive behavior

11.3 Ad Spend Handling After Abuse Termination

If terminated for violations, remaining ad spend may be:

Refunded,

Allowed to run out,

Or withheld,

at the Company’s sole discretion.

The Client has no guaranteed right to remaining ad spend after violation-based termination.

12. Third-Party Software & Platform Disclaimer

The Client acknowledges that the Company uses third-party platforms.

The Company is not responsible for:

Outages

Delays

Failed webhooks

API downtime

Routing glitches

Software bugs

Failed automations

CRM slowdowns

Platform restrictions or errors

Lead delivery times are not guaranteed.

The Company is not responsible for advertising platform behavior, including delivery outages, restricted delivery, disapprovals, learning phase resets, algorithm shifts, or any performance changes caused by the platform.

13. No Professional Services Provided

Prestige Leads does not provide:

Legal advice

Compliance guidance

Insurance or licensing advice

Tax advice

Professional business guarantees

Clients must follow all applicable laws and compliance requirements.

14. Limitation of Liability

The Company’s liability is limited to:

The amount paid by the Client in the last 30 days, or

$100,

whichever is greater.

We are not responsible for indirect, incidental, punitive, or consequential damages of any kind.

15. Governing Law

This Agreement is governed by the laws of the State of Delaware.

16. Acceptance

By checking the acceptance box, submitting payment, or using Our services, the Client agrees that:

They have read and understand this Agreement

They accept all terms and responsibilities

They acknowledge no results are guaranteed

They accept full responsibility for lead usage

They will not file chargebacks

They accept the no-refund policy

They agree to follow all compliance requirements

They understand external platforms control performance

They are responsible for anyone they share leads with

They enter this Agreement knowingly and voluntarily